Pizza News » Domino’s Pizza All the latest Pizza related news. Tue, 26 Jan 2016 11:30:56 +0000 en-US hourly 1 Milton Keynes Dominos Driver Spits in Customer’s Food Tue, 22 Dec 2015 15:24:03 +0000  

When ordering a pizza from an established chain such as Dominos you expect a certain standard in regards to both food and customer service. However, for 23-year-old Stacey Baxter got more than she bargained for, left ‘utterly disgusted’ by the actions of her local Dominos delivery driver.

Having been given out-of-date dips and food that was discoloured and cold Stacey understandably complained, being promised a fresh order straight away. Expecting to be contacted by an apologetic driver her experience was far from positive, given nothing but abuse and bad customer service.


“When the replacement delivery arrived, we refused to return the dips because we had paid for them and wanted to take the issue up with their HR.

“The store manager then phoned again and started shouting at us saying we had stolen the food and that we had to return the fresh order immediately to the driver.

“When I refused, he said: ‘Okay whatever, enjoy your food because I spat in it’, then hung up.”

“I was in shock and couldn’t believe what we had just heard.”Stacey-Baxter (2)

Although taking images to record her experience with the pizza chain a Dominos official did offer some words of remorse.

Speaking on behalf of Domino’s Pizza Group, Helen Tosney-Collins said: “We would like to thank Ms Baxter for raising her concerns and giving us the opportunity to address them.

“We take food safety extremely seriously and have raised this matter urgently with the store. Unfortunately, there was a mix-up with the dips with a new team member who has now been re-trained on date management.

“The Store Manager has apologised for any miscommunication and assured us that under no circumstances was any threat made to Ms Baxter’s food.

“Customer satisfaction will always be highest priority to us and the team will be contacting Ms Baxter directly by way of apology.”

What would you do if faced with such a service? Leave your comments blow.

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Dominos Enter German Market With £58m Pizza Chain Deal Wed, 16 Dec 2015 09:54:51 +0000 As the pizza kings of Britain Dominos are always keen to enter new markets, taking their industry knowledge and repackaging it overseas. This week they have released the news of their new acquisition, joining forces with Australian Dominos owners in a venture that will reinvent the business.

Joey’s Pizza

Joey’s Pizza is brand that boasts 212 stores across Germany with annual sales of €143m (£103.9m). With such healthy sales figures it is understandable why Dominos would want to get involved, illustrating how a recognised brand can duplicate their niche globally.

Why Germany? 

Germany is surprisingly the fourth largest pizza market with this deal worth staggering £58m.

Don Meij, chief executive of Domino’s Pizza Enterprises, said that entering the German market represented a long-term growth opportunity.

“The acquisition of the market-leading Joey’s Pizza business provides immediate scale and marketing presence which we can build from,” he said.

When will this changeover take place? 

Like any business handovers things take time, with dominos claiming to be the owners of Joey’s in the first quarter of 2016. Subject to regulatory checks we at Pizza News eagerly await what next year has to bring the pizza industry.

Let us know what you think about this story by leaving your comments below.



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The Pepperoni Pizza Onesie is a Hit With Katy Perry and Cara Delevingne Thu, 21 Aug 2014 16:06:29 +0000 Fashion is all about highlighting your inspirations, expressing your loves and passions through your attire.

Two of the biggest fasionistas of our time are American pop sensation Katy Perry and blonde runway extraordinaire Cara Delevingne, starting trends on a daily basis.

Where Perry is renowned for her eccentric wardrobe collection, incorporating many cultures from around the world Cara is best known for high fashion, strutting her stuff for brands such as Chanel and Tom Ford.

It seems the two beauties have continued to surprise their fans, both stepping out in pizza onesies!

Yes, you heard it right, pizza onesies!

Cara wore the onesie when returning to her home from her lavish birthday celebrations, no doubt with a bit of a hangover and in need of comfortable clothes.

Her Ibiza bash filled the news, with stories of the model turning 22 hitting every news site online as a result of the glamorous antics that occurred.

The pepperoni onesie was just another quirky statement from the famous face, accompanied by the equally as quirky Jamie Winstone, a friend and actress, wearing an oversized leopard print shirt.

Zipping the pepperoni one piece over her face Cara hid her famous features!

Katie Perry on the other hand gave us a slice of her beauty, fully made up underneath the pepperoni jumpsuit.

Following a fashion-filled concert in Philadelphia Perry wound down in this pizza piece. Being known for her love of pretty food like cup cakes and fruit the pizza clothing was a little unexpected.

Take a look at the two stars in their onesies and let us know who wore it best!

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Ex Domino’s Pizza franchisee Tej Randeva appears on Dragons’ Den with new franchise concept Spice 2 Go Mon, 28 Jul 2014 08:08:29 +0000 Domino’s Pizza Franchisee Tej Randeva shocked us all last night, entering the BBC’s fire pit that is the Dragons’ Den.  Stepping in front of the Dragons he pitched his business idea to the successful investment tycoons, offering 10% equity of his business in exchange for a £75,000 investment.

Having spent many years as a Welsh Domino’s Pizza partner the Indian-born businessman claimed to have identified a gap in the market, suggesting that his curry concept, Spice 2 Go, was the modern food idea to fill it.

With vibrant dancers and samples of the brand’s products Mr Randeva delivered a pitch that was although unsuccessful in securing a deal with the Dragons, still full of interesting ideas.

The Spice 2 Go CEO honed in on the fact that there is a lack of consistency with Indian food, proposing that there were things to be learnt from the pizza industry when trying to modernise Indian cuisine.

‘You can go to one curry house one week, go back the next and have a completely different experience’ said the Spice 2 Go entrepreneur.

Commending Domino’s Pizza on their approach to operations Mr Randeva explained that what he had learnt in Dominos could be transferable to he Indian food market.

Specifically focusing on the chain’s uniformed products, brand identity and the system to franchise the Welsh businessman asked:

‘Why is there not an Indian food franchise?’

With Indian food being one of the UK’s favoured delicacies it does make one think why an Indian food chain has yet to be rolled out across the country.

Being congratulated on his branding Tej took some comments on board yet showed no sign of giving up on Spice 2 Go.

‘This is not the end’ he said when exiting the den.

What do you think, could Spice 2 Go follow in the same successful footsteps as Domino’s?

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David Wild Takes Over From Lance Batchelor as Dominos Pizza CEO Wed, 30 Apr 2014 09:42:30 +0000 halfords_2280936bToday marks a significant date in the Dominos Pizza calendar, the day that David Wilde takes over as CEO of the group.

David Wild, the ex-Halfords boss who only joined Domino’s as a non-executive director in November, will become acting chief executive immediately.This news comes after the announcement of Lance Batchelor leaving his position as CEO back in December, moving over to Saga to continue on his career path.

Although taking to a new role in a private equity backed company it is safe to say that Lance has left a great legacy of retail achievement behind him at Dominos.

While we do not know the full extent of his new position we can be confident in thinking that he will flourish in his new endeavour.

Stephen Hemsley, Non-Executive Chairman, commented:

“We are delighted that David will be joining Domino’s permanently as Chief Executive Officer. Since becoming Interim CEO in January, he has impressed the board with his passion and understanding of both the Company and our franchisees. He has brought clarity of thought to our strategy, both in how to progress in the UK and Internationally. Having conducted a full and thorough recruitment process, we are confident he is the best person to take the business forward.”

David Wild added:

“Since taking on the CEO role on an interim basis it has been clear to me that Domino’s is a fantastic company with a strong brand, quality products and excellent people. I have very much enjoyed the full time role within the business and look forward to continuing to work closely with our franchisees to grow the business across all of our geographic regions.”

It seems that there are high hopes for the budding entrepreneur but only time will tell whether or not he can fill Batchelor’s boots successfully.

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Two Men Arrested for Pizza Delivery Killing Tue, 05 Nov 2013 13:48:28 +0000 MurderTwo men have been arrested on suspicion of murdering Thavisha Lakindu Peiris of Sheffield. The 25 year old was found stabbed to death in his car on his last ever shift at Dominos Pizza.

His final shift should have been a day that marked new beginnings for the graduate, not the ending of his life.

He was off to start a new job in I.T, an area he was so eager to move into. South Yorkshire police say a 17-year-old man was arrested on Thursday evening to be questioned in connection with this case.

A 25-year-old has also been detained in connection.

His colleagues said that Mr Peiris felt unwell during his shift but had agreed to work through this final order. He had come to the UK from Sri Lanka to complete his I. T. degree, graduating at Sheffield Hallam University in 2011.

His family is terribly upset with this awful occurrence.

“We sent our son to the UK to study so he can have a better life.

“Now we are left with only a broken heart.

“We were devastated and shocked to hear of our son’s tragic end and we are still unable to comprehend that he is actually gone.

“Thavisha was one of the most caring and loving sons a parent could have.

“He was full of life and always had a smile on his face. Anyone who met him immediately liked him.

“He was a deeply religious boy who would not even harm an ant.”

His family will be flown to the UK with Dominoes Pizza covering the costs of the flights.

A strong police team is working on the murder inquiry, with officers carrying out extensive inquiries and examining CCTV footage throughout the surrounding areas. We hope that the police can provide the family with both the answers and closure that they need.

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Gluten Free all the way Wed, 02 Oct 2013 15:06:20 +0000 They are all catching on, like Dominoes


Since big brand names Dominoes and Pizza Express have gained accreditation from Coeliac UK, the national charity for people with coeliac disease, everybody wants a slice. The Gluten Free word spreaders posses an agenda to teach dining establishments throughout the UK to follow in the footsteps of such large pizza pioneers. Coeliac UK provide in house training and celebrate in the food chains that posses a care for those with dietary requirements and special meal needs.

Harrods Department Store is amongst the newly accredited establishments. Their Georgian Restaurant now offers a gluten free afternoon tea. Following in-house training by Coeliac UK, the Royal Shakespeare Company in Stratford-upon-Avon also makes an extensive range of gluten-free dishes including sandwiches, hot food and soups.

Gluten Free foods are taking the world by storm and can be located throughout the food market and dining establishments. This influx of awareness has arguably been a knock on effect, with a diverse and stretched range of spots now offering coeliac friendly option or entire menu.

Cutting gluten out of the diet has become a popular trend with many partaking on this eating path voluntarily.  Many can see the health benefits illustrated by pushing gluten foods aside.

Pizza News spoke with Sarah Sleet, Chief Executive of Coeliac UK, she said: “We are delighted that many catering establishments, including a number of pizza restaurants, have gained full gluten-free (GF) accreditation from Coeliac UK. Our services are opening the door to the gluten-free consumer and, at the same time, addressing the issue of finding safe food outside of the home – the top concern of people with coeliac disease – which will enable those with the condition to be included better in hospitality. Pizza had been missed by many who have to follow a gluten-free diet and the moves by a number of high street chain to take out our accreditation has put the dish back on the menu for many.”

This is great news for us as pizza is available to the masses; no matter what requirements they hay employ.

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Domino’s opens 2000th European store in Hemel Hempstead Wed, 14 Aug 2013 08:30:33 +0000 pizzaDomino’s Pizza is going to celebrate the opening of its 2000th European store on Thursday, August 15, at the landmark site on Kier Park, Maylands Avenue in Hemel Hempstead.

Representatives from Domino’s Pizza Europe, Middle East and Asia (EMEA), staff from the UK head office, including the CEO, Lance Batchelor, and the franchisee and store team will be celebrating in style with a ribbon cutting ceremony at 11am.  The store will be decorated to promote the special occasion and Councillor Brian Ayling (the Mayor’s representative) will be joining the Domino’s team at 1pm to cut a celebratory cake.

Domino’s will be running lots of promotions in line with the event, including a double happy hour from Midday until 2pm, where customers can purchase a two topping personal pizza for just £1. Also, there will be two opportunities to ‘win pizza for a year’.  As well as this, the first 50 customers to arrive at the store, between the hours of 10am and Midday, will receive a FREE personal pizza.

Domino’s Pizza’s corporate charity, Rays of Sunshine, will also be involved in the day’s events and will be bringing along some of the ‘wish’ children and their families so they can learn how to make pizza.  The store is also offering this as a prize, whereby one family will be invited to the store for a pizza making experience.

Eric Anderson, Domino’s Vice President for EMEA, said:  “We have been delivering, hot, fresh pizza to customers since 1960 when the first Domino’s store opened in the USA.  Since then the business has grown very successfully, now operating in more than 80 global markets.  To reach our 2000th European store is a real achievement and we are very excited about coming to the UK to celebrate the day in style.  We want to make it a special and memorable occasion for staff and customers alike.”

Franchisee for the Hemel Hempstead store, Arshad Yasin, said: “I am delighted that my store has been chosen as the 2000th European store, it is a great honour.  My staff are very excited that so many people from Domino’s corporate team will be coming to see them and we are looking forward to making the day an eventful one.  We want our customers to come and join in the fun and help us celebrate.”

The day will be full of fun, with stilt walkers, the company mascot and of course lots of hot, fresh pizza.

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Domino’s launching NFC-enabled summer ad campaign to encourage app orders Tue, 02 Jul 2013 14:23:20 +0000 dominos app handSummer is the quietest time of the year in terms of orders for Domino’s, and to increase sales, the pizza chain is using NFC (near field communication) in the form of scannable outdoor adverts.

Customers might not find themselves near a physical Domino’s store while they are out and about this summer, so the interactive ads, which can be scanned using a smart phone, enable them to download the Domino’s app. This gives customers an easier, more straightforward way to get the app and order pizza, rather than having to search for it through an app store. It’s all part of a campaign to drive summer sales for the popular pizza chain, and was created in partnership with Iris Worldwide and Arena Media.

According to Domino’s, less people order in the store because they are more likely to be out doing other things such as socialising with friends and family. Also, the fact there are few major sporting events happening this year compounds the situation – this has been a factor, credited by Domino’s, to slow sales periods in the past.

The NFC-enabled ads are part of a move to drive loyalty to the brand, rather than using mobile just to push sales at customers. It gives customers a chance to show loyalty in their own time and off their own backs.

Suellen Morris, Campaign Manager at Domino’s, says: “Lot’s of people already use our app and over 50 per cent of orders are now online. We wanted to make it more convenient for people to order when they’re out and about this summer.”

Traditionally, brands have used near field communication (NFC) for the purpose of mobile payments. But now, some have begun to offer smartphone users rewards for tagging promotions in order to take it beyond just payments. For example, HMV offers customers incentives for checking in at its stores through NFC tags in the form of cards, wristbands or mobile app.

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Students design their own Domino’s pizza for school project Wed, 19 Jun 2013 15:34:44 +0000 domino's year 9For 10 weeks, Year 9 pupils from Cramlington Learning Village in the North East of England planned, designed and created various products and promotional campaigns for Domino’s as part of a school marketing project.

Last week, the four top groups of students were invited to the Domino’s store at Manor Walks Shopping and Leisure in Cramlington to put their pizza ideas and theories into practice.

Students Shauna McLeod, Steph Pattern, Cerys Ainsley and Beth Wilkinson were among the pupils who took part in the scheme and got a ‘pizza the action’.

The students were given a lesson in operation and procedures at the Domino’s branch, before they were given free reign to create their own pizzas.

Bruno Coppola, Manor Walks’ centre manager, said: “We always strive to give something back to Cramlington locals.

“I’d like to thank all of the entrants who were involved and congratulate the overall winners of the project challenge as the choice was difficult as well as the team at Dominos for dedicating their time to such a worthwhile project.”

Michael Bacon, a teacher of Business Studies at the school, said: “We always try and make the experience for our students as real as possible.”

“The Year 9 students have relished the opportunity to try and win the competition and thoroughly enjoyed their first-hand experience in the restaurant.”

“On behalf of the staff and students, I would personally like to thank Domino’s at Manor Walks for their support and partnership for this part of the project.”

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